General Description
In your role as Client Advisor (m/f/d) you will be our brand’s representative at our brand new store in Hamburg and have a true impact by being responsible for the overall customer experience including customer service in our store.
Your Role
- Welcome our customers and advise them with your exceptionally competent, open-minded and positive manner. Inspire our customers: show them how our products will make their journeys adventurous and seamless.
- Take the responsibility for the customer’s experience, product presentation, sales and the representation of Horizn’s brand values.
- Provide customers’ feedback regarding product and service to the store management and help us to constantly improve our products and customer’s experience.
- Take care of the inventory management and warehouse goods.
- Your work has an immediate effect on the store’s success and you are keen to take ownership for that.
Your Skills and Experience
- You have 1+ year of experience in the premium retail sector, in sales management in a fashion brand store or in hospitality.
- You have experience dealing with products or services requiring intensive consultation.
- You are talented at building long-lasting customer relationships, acquiring and retaining customers by identifying their needs and wishes and thus ensuring a high level of customer satisfaction.
- You have solid experience in working towards sales targets and you challenge yourself on a daily basis to increase your sales.
- You value maintaining high visual merchandise standards and work reliably in an organised and structured manner.
- You have an outgoing, friendly, enthusiastic, positive and sales driven personality.
- You are passionate about travelling, smart products, fashion, design and sustainability.
- You have experience working in an international working environment and speak English and German fluently.
Please note: As a purpose driven company, we actively fight climate change, racism, gender-inequality and support underprivileged individuals and communities, such as forcefully displaced youth and refugees. We expect you to actively support and contribute to our causes.
What we offer
- You’ll work in a culture of collaboration, empowerment, innovation and diversity and purpose-driven company dedicated to changing the way we travel for good (Peta-certified, B-Corp certification in process, social engagement).
- You’ll receive a competitive salary as well as an attractive monthly bonus.
- You'll also receive a tax-free €50 benefit in kind for public transportation, an USC membership, Swapfiets bike rental, or as a shopping voucher for a selection of retailers, as well as access to various Corporate Benefits programs.
- As a team of passionate travellers, we support your passion for travel with 30 vacation days per year.
- You'll receive a Horizn Studios welcome package that will keep you optimally equipped for your next trip. You'll also enjoy great employee discounts on our products.
- In the store, you'll have access to free coffee, cold drinks and healthy snacks.
- You’ll work in a supportive work environment with a diverse group of motivated, talented, and visionary colleagues.
- You’ll get the possibility to make a true impact on the business, take responsibility and shape the future of our growing company on an international level.
That’s you?
Don’t hesitate and send us your CV – along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you!
