Yogesh Soni
Bis 2016, Technical Support Engineer, Dell Technologies
Gurgaon, Indien
Über mich
I am a Windows System Administrator with 6+ years of experience including technical support experience in managing IT infrastructures & Windows server configuration. I specialize in setting up and maintaining Windows server environments to ensure everything runs smoothly. My skills include working with Windows Server 2012, 201, 2019, Active Directory, DNS, DHCP, IIS, Backup Server, and Group Policy, etc. I am known for solving complex problems and making systems perform better. I can find and fix issues, and I know how to keep systems up-to-date and secure. I also make sure that data is protected and can be recovered if something goes wrong. I enjoy working with different teams like network administrators and database administrators to get things done. I always keep learning and staying updated with new technologies and best practices in Windows system administration. My goal is to provide great technical support and make sure systems are fast, secure, and available for everyone to use
Werdegang
Berufserfahrung von Yogesh Soni
Bis heute 2 Jahre und 8 Monate, seit Nov. 2021
IT Support Technician
Rackspace Technology
- Provide technical support to end-users by promptly responding to and resolving IT-related issues, including software problems, hardware malfunctions, and network connectivity. - Diagnose and troubleshoot technical problems reported by users, utilizing effective problem-solving techniques to identify root causes and implement appropriate solutions. - Install, configure, and maintain Windows server & computer systems, and software applications and ensuring optimal performance and functionality.
3 Jahre und 3 Monate, Nov. 2017 - Jan. 2021
Senior Analyst
R1 RCM
Provide exceptional technical support to end-users by promptly addressing and resolving IT-related issues, including software problems, network connectivity, and hardware malfunctions. - Respond to user inquiries via phone, email, or chat, offering clear and concise explanations, troubleshooting assistance, and guidance on software usage. - Document and track IT incidents, ensuring proper escalation, resolution, and timely communication to minimize service disruptions and maximize user satisfaction.
- Provide comprehensive technical support to customers, addressing their inquiries, issues, and requests related to software, hardware, and network systems. - Diagnose and troubleshoot technical problems reported by customers, utilizing effective problem-solving techniques to identify root causes and implement appropriate solutions. - Offer remote assistance or arrange on-site support when required, ensuring timely resolution of technical issues and minimizing customer downtime.
Sprachen
Englisch
Fließend